Refund policy

Refund Policy

At Velvora, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. Return Window You have 30 days from the date of delivery to request a return for your item.

2. Return Conditions To be eligible for a return:

• The item must be in its original, unworn condition with all tags attached.

• It must be in the original packaging.

• You must provide a receipt or proof of purchase.

3. Non-Returnable Items

• Items marked as "Final Sale."

• Custom-sized or personalized leather jackets (unless there is a manufacturing defect).

4. Refund Process Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.

5. Return Shipping Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

6. Contact Us For return requests, please contact: info@velvorawear.com